Responsible gambling

At Big Bola Casino Playa del Carmen, we want to ensure that our players enjoy their gaming experience while maintaining control over their play.

Setting Limits and Exclusions

We understand the importance of responsible gaming practices. To help you stay in control, please consider setting deposit limits on your account by contacting Customer Support. You can also take a short break or self-exclude yourself from playing for an extended period. Don't forget that our tools are designed to support players who may have concerns about their play.

Deposit Limits and Time-Outs

• Set daily, weekly, and monthly deposit limits to manage your funds effectively.
• Activate time-outs (24 hours to 30 days) to pause your gaming activities.

Self-Exclusion

If you feel like self-excluding yourself from our platform is necessary, we're here for you. Please note that once you've made this decision, your account will be closed until a minimum of one year after the date of closure or as long as specified by provincial guidelines.

Access to Responsible Gambling Tools

To locate our responsible gaming tools:

• Log in to your Big Bola Casino Playa del Carmen account.
• Navigate to the 'Responsible Gaming' section located at the bottom left corner of the main page.

For players who may require additional support or resources, we encourage you to explore local organizations and helplines available for problem gambling concerns. These can be found in various languages within your province's regulatory websites.

Regional Resources

In Canada, provincial regulators often provide direct access to local services such as:

• Problem Gambling Help
• Counseling Services

Please consult the following resources provided on our website or explore regional information regarding help lines and organizations available for those affected by problem gambling issues in their community.